Refund policy
Returns
Returns, Refunds, Replacements & Exchanges
At Oliver Sport Australia, your satisfaction is our priority. Our 30-day returns policy is simple, straightforward, and designed with you in mind.
If you're not completely happy with your purchase, you're welcome to return any unused item in its original condition within 30 days of purchase for an exchange, store credit, or full refund (excluding shipping costs).
To be eligible, your item just needs to be in the same condition as when it left us — unused, with all original packaging and labels intact. For racquets, the original plastic sleeve must still be on the handle. This policy works alongside your rights under Australian Consumer Law, not instead of them.
Got a question? We're always happy to help — just get in touch.
Frequently Asked Questions
Can I return or exchange something I've bought? Absolutely! All purchases are covered by our 30-day returns and exchanges policy. Simply contact us to arrange a Return Authorisation within 30 days of delivery. Items must be unused (trying on for fit is fine) and in original saleable condition with packaging and labels intact. Please only try shoes on indoors to keep the soles scuff-free.
Who covers the postage for returns or exchanges? If your item arrived damaged, defective, or wasn't what you ordered, we'll cover the return postage — no worries. For all other returns, postage is at your cost, and original delivery charges are non-refundable. For exchanges within Australia, we'll send your replacement back to you free of charge.
What if there's a problem with my order? Email our Customer Service Team directly and we'll get back to you the same business day.
Where do I send my return? Whether you ordered online or visited us in person, returns are easy. Send your item back to our warehouse for an exchange, store credit, or refund. Have your order number handy so we can process things quickly for you.
Our return address is:
Oliver Sport Australia
PO Box 178
Kent Town SA 5071
When will I receive my refund, exchange, or store credit? As soon as we receive your return, we'll send you a confirmation email and process your refund, credit, or dispatch your exchange promptly.
How long does a refund take? Refunds are processed within 2 business days of receiving your return, back to your original payment method.
Do you offer a warranty? Yes! All products are covered by their manufacturer's standard warranty. To make a warranty claim, please contact us first for a Return Authorisation — photos of any defects may be needed for the initial assessment. For full details, visit our Warranty Policy page.